Customer Service & Relationship Management

Strong customer relationships are the foundation of business growth. Beyond products or marketing, what sets thriving companies apart is how they connect, serve, and retain their customers.

In this focused session, Lola Soyannwo, a management consultant with over 20 years of experience across power, agriculture, pharmacy, IT, and the UK public sector, will share proven strategies for building and managing lasting customer relationships.

Lola holds an MSc in Management from the University of Surrey and leads Amona Consulting Ltd. and Healthboxes Ltd. Her career includes raising over $10 million for business expansion projects, winning UK government bids worth more than £2.2 million, and supporting over 120 small businesses as an external monitor. She has also helped companies streamline operations, improve service delivery, and strengthen profitability through process reengineering and Six Sigma methodologies.

In this session, you will learn practical ways to:

• Build and maintain strong customer relationships that drive loyalty and repeat business
• Apply customer service best practices that enhance satisfaction and brand trust
  Use CRM systems to track, measure, and manage customer engagement effectively
  Design customer-focused processes that improve efficiency and response time
  Integrate relationship management into your growth strategy for long-term success

This session is ideal for entrepreneurs, service providers, and business leaders looking to create consistent, high-quality customer experiences. You will leave equipped with actionable insights to strengthen relationships, streamline service delivery, and turn satisfied customers into brand advocates.

Join us on Friday, 30th January 2026, from 12:00 to 15:00 UK time, and learn from one of Africa’s leading business process experts.